At the beginning of building a thriving laser skincare business, Kaylee Watts was juggling four jobs keeping Austin Laser Solutions running (all solo) — answering phones, treating clients, and managing books all between 6th Street bar shifts. What started as a grind turned into a scaled, multi-location operation with loyal clients and a growing team. But with growth came something else: the pressure, the grief, and a reckoning with what it all costs. In this episode of American Operator, Kaylee walks us through:

• Launching her business debt-free with one machine and pure hustle

• Hiring her first employee (a best friend) and learning to lead

• Growing slow, on purpose, and building real relationships

• What losing her mom taught her about boundaries, burnout, and why success needs space

If you’ve ever carried your business too close to your heart or wondered when it’s time to step back — this one will hit home.